If you can't find the answers you're looking for below, don't hesitate to send an email to info@lacortecouture.com for any questions.

Do you offer a discount code for first-time purchases?

Yes, we do! Take advantage of a 10% discount on your first order with the code FIRST10.

What payment methods are accepted on your website?

The accepted payment methods are:

  • Credit card (VISA, MasterCard, Aura, American Express e Discover)
  • Postepay
  • PayPal
  • PayPal payment in 3 installments (financing subject to approval)
  • Wire transfer
Is it possible to pay by cash on delivery?

No, it is not possible to pay by cash on delivery

Do you ship internationally? Where do you ship from?

We are an international fashion brand and ship worldwide. All orders are dispatched from our headquarters located in Italy. All international orders are shipped via DHL EXPRESS.

What's your return and size exchange policy?

The item you wish to exchange must be returned at your own expense. The replacement item will be sent to you free of charge if you are an Italian customer. Due to higher shipping costs, we currently do not offer exchanges outside of Italy.

Can I modify or cancel an order once it has been placed?

Our dedicated team does everything possible to dispatch your orders as quickly as possible, so we cannot always guarantee that we can cancel or make changes to your order. If your order has not yet been shipped, please email us at info@lacortecouture.com if you wish to cancel or make changes to your order.

Do we have to pay customs duties/tariffs when ordering from your website?

LA CORTE COUTURE does not charge customs duties, and the prices within the online store do not include any taxes you may incur. Since these costs are imposed by the local customs office, we are unable to provide information on whether your country imposes taxes or how much they might be. Please contact your local customs office for information on taxes and duties.

What is a pre-order?

A pre-order allows customers to place an order for a desired model before it is available for delivery. Each pre-order item has an estimated delivery date indicating when it will be shipped. Pre-order items still require full payment to secure the pre-ordered item.

Can I exchange or return a custom-made garment?

No, custom-made items are tailored specifically for the customer and involve higher costs and processing times. You will need to provide measurements to our team. For more information, please contact us at info@lacortecouture.com

How long do I have to make a return?

You have 14 days from the receipt of the item to make a return

How can I be sure of the right size to order?

Before ordering, we recommend checking the size guide available on each product page.

What should I do if my order doesn’t arrive?

La Corte Couture is not responsible for any delays caused by the courier. If delivery does not occur within 5 business days (excluding Saturdays, Sundays, and holidays), please email us at: ordini@lacortecouture.com

Do you have a customer service for assistance?

You can get in touch with La Corte Couture through our e-mail address: ordini@lacortecouture.com

What are the estimated delivery times for my orders?

La Corte Couture ships throughout Italy using an express courier. Delivery times are 24/48 hours, and 72 hours for the islands. Orders are processed from Monday to Friday, excluding holidays.

How can I track my shipment?

Once the shipment is handed over to the courier, you will receive an email containing a tracking code to monitor your order as it makes its way to you.

What should I do if the tracking number I received doesn't work?

Please wait 48 hours for your tracking information to update. If you are still having issues tracking your order after 48 hours, do not hesitate to email us at info@lacortecoutre.com so that we can assist

What should I do if I receive a defective or damaged shipment?

It is advisable to inspect the package before opening and to accept it with reservations if there are any discrepancies or if the packaging shows signs of damage.

I would like to try a garnment on in a store. Do you have one?

We are an online fashion brand, but we offer easy returns and exchanges. Please visit our return policy page for more information on returns and exchanges.

What happens if I purchase an in-stock item and a pre-order item at the same time?

If you place an order for an in-stock item and a pre-order item at the same time, your entire order will be shipped once the pre-order item is ready for dispatch. If you need the in-stock item as soon as possible, we recommend placing separate orders for the items.