10. RIGHT OF WITHDRAWAL

10.1.

The Consumer has the right to withdraw from the purchase contract concluded with LA CORTE COUTURE via the Website without incurring any costs or penalties and without providing any reason, within 14 (fourteen) working days from the date of receipt of the Products purchased on the Website.

As indicated in Art. 3.7, the right of withdrawal is expressly excluded for customized products, as they are made according to the specifications personally provided by the Consumer.

In exercising the right of withdrawal, for any reason, Consumers are not authorized to replace the purchased Product with another Product.

10.2.

To exercise the right of withdrawal, Consumers must follow the procedure and instructions contained in the dedicated “Returns and Refunds” section of the Website and complete the pre-printed return form received with the order.

The Consumer is responsible for the correct packaging, labeling, and shipment of the return.

If necessary, Consumers may also contact Customer Service through the tools indicated in the “Contact Us” section of the Website.

Return shipping costs and any liability for loss, theft, damage, or delay in delivery shall remain entirely at the Consumer’s expense.

10.3.

The Consumer will be refunded only if the purchased Product is returned in the same condition in which it was delivered: never used, worn, deteriorated, or damaged in any way, not washed, and with all the original labels attached (including the anti-counterfeiting tag) and complete with all components and any accessories.

LA CORTE COUTURE will check the packaging and condition of the returned Products, with the substantial integrity of the items being an essential requirement for exercising the right of withdrawal.

If the right of withdrawal is exercised for all the Products included in the same purchase order, all Products must be returned simultaneously in the same shipment together with their original packaging.

10.4.

LA CORTE COUTURE reserves the right to refuse the return of Products that do not meet the requirements set out in Article 10.3 or that appear to have been used in a manner clearly inconsistent with the checks strictly necessary to ascertain the nature and characteristics of the purchased Product.

10.5.

The refund of the price of returned Products will be issued using the same payment method used at the time of purchase.

LA CORTE COUTURE reserves the right to withhold the refund until it has received and verified the Product.

10.6.

The amounts paid at the time of purchase will be refunded as soon as possible and in any case within 30 (thirty) days from the date LA CORTE COUTURE receives the Consumer’s return at its warehouses, provided that all the conditions described in Article 10.3 above are fully met.

LA CORTE COUTURE will confirm the refund to the Consumer by e-mail.

10.7.

If the recipient of the Products indicated in the Order Form is not the person who made the payment for the purchase, the refund will be issued by LA CORTE COUTURE to the person who made the payment.

10.8.

The process of returning Products purchased on the Website is the responsibility of the Consumer and must be managed by them.

10.9.

Standard return shipping costs are borne by the Consumer.

10.10.

LA CORTE COUTURE recommends that Consumers insure the full value of the Products to be returned, and obtain and carefully retain the shipping receipt and tracking number.

LA CORTE COUTURE will not be responsible for refunding the price of Products sent by the Consumer that have not been received by LA CORTE COUTURE due to loss, theft, or damage not attributable in any way to LA CORTE COUTURE.

11. REFUND FOR PRODUCTS THAT DO NOT CONFORM TO THOSE ORDERED

11.1.

If the delivered Product is different from the one ordered on the Website, the Consumer has the right to request that the delivery be made in conformity with the Order Form or, if the ordered Products are unavailable, the cancellation of the order.

In case of order cancellation, the costs of the returned Products will not be charged to the payment method used by the Consumer at the time of purchase.

If the purchase amount has already been charged, the related amount will be refunded within 30 days.

11.2.

The cancellation of the order and any requests for returns and refunds related to any Product purchased on the Website must always be made within the period referred to in Article 13.2. Consumers must follow the return procedure indicated in the “Returns and Refunds” section of the Website.

11.3.

The Consumer will be solely and fully responsible for the return of the Product, assuming all risks relating to the shipment, thus releasing LA CORTE COUTURE from any liability regarding possible loss of the Product, incorrect shipping, wrong address, or late delivery.

In this case, the Products must be returned by registered mail to the following address:

La Corte Couture, Via Enrico De Nicola, 88 - 81038 Trentola-Ducenta (CE) - Campania - Italy

11.4.

LA CORTE COUTURE will issue a refund equal to the amount paid for the purchase of the Product, provided it is returned in the same condition in which it was delivered, in its original state and packaging, never used, worn, deteriorated, or damaged in any way, not washed, and with all original labels attached (including the anti-counterfeiting tag) and complete with all components and any accessories.

LA CORTE COUTURE will check the packaging and condition of the returned Products, with the substantial integrity of the items being an essential requirement for exercising the right of return.

12. WARRANTY LIMITATIONS

Except in cases of willful misconduct or gross negligence, LA CORTE COUTURE shall not be liable in any way to Consumers for any indirect or consequential damages that may result from the purchase of Products offered for sale on the Website.

13. RESPONSIBILITY

13.1.

LA CORTE COUTURE is liable for any defects in the Products offered for sale on the Website, including their non-compliance with applicable EU provisions.

13.2.

The warranty of the Product provided by LA CORTE COUTURE is valid on condition that both of the following are met:

(a) The defect becomes apparent within twenty-four (24) months from the date of delivery of the Products.

(b) The Consumer files a formal complaint regarding the defects within a maximum of two (2) months from the date the defect was discovered by contacting Customer Service.

In particular, pursuant to Article 130 of the Consumer Code, in the event of nonconformity, the Consumer shall have the right, free of charge, to obtain the repair or replacement of the nonconforming Product, or to obtain an appropriate price reduction by keeping the Product, or to terminate the purchase contract for the same with the subsequent right to reimbursement upon return of the disputed Product.

13.3.

Consumers may always contact Customer Service for assistance at the number listed in the “Contact Us” section, but any complaints must be submitted via the form available in the “Contact Us” section of the Website.

13.4.

The costs of returning defective Products are borne by LA CORTE COUTURE provided that the Consumer uses the standard shipping method offered by LA CORTE COUTURE.

13.5.

LA CORTE COUTURE shall not be liable for any delay or failure to fulfill the order due to circumstances beyond its reasonable control.

14. DISPUTES

14.1.

These Terms of Sale, as well as any non-contractual obligations arising from or related to them, are governed by Italian law and shall be interpreted accordingly, without prejudice to any other mandatory provision more favorable to the Consumer applicable in the country of the Consumer’s habitual residence.

Any dispute shall be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resides, or, at the Consumer’s choice, to the Italian court of Naples.

14.2.

If any provision of these Terms of Sale is found to be invalid, void, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

14.3.

LA CORTE COUTURE also informs its Consumers that, for the out-of-court resolution of a dispute arising from an online sales contract, and without prejudice to the Consumer’s right to access judicial protection, they may submit a complaint online on the European Online Dispute Resolution (ODR) platform at the following address:

http://ec.europa.eu/consumers/odr/, in compliance with Legislative Decree of August 6, 2015, No. 130 and Regulation (EU) No. 524/2013 of the European Parliament and Council of May 21, 2013 on online consumer dispute resolution.

If you have received a defective item, please contact the La Corte Couture team at ordini@lacortecouture.com within 48 hours of receiving the item.
Please provide pictures of the faults.

To refund or receive an in-store credit, follow this link to process your request.

FOR A PRODUCT CHANGE ( SIZE CHANGE OR REPLACEMENT):

We invite you to contact our TEAM at 'email: info@lacortecouture.com specifying the reasons for the replacement request

You must at your own expense return it to TEAM LA CORTE COUTURE who will check its integrity.

Shipping costs in case of return and replacement will be your responsibility.
The requested replaced item will then be sent to you free of charge.
Due to higher than usual shipping costs, we do not currently offer exchanges outside of 'Italy.

So in other countries a RESO procedure will need to be activated.

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Items that CANNOT be refunded or exchanged include:

  • Items returned outside of the above return period
  • Custom window orders to be added ( possibility of a custom by contacting email ordini@lacortecouture.com
  • Sale items
  • Items damaged by use.
  • Items returned without intact tags
  • Items showing signs of wear and tear
  • Items that have been washed or altered
  • Items not in their original condition

Court Couture takes pride in the quality of the garments it sells.
We make sure each item is checked before it is shipped